What should I do if my order was damaged or delivered incorrectly?
We're sorry you had a problem with your order. Please take a photo of the damaged or incorrect item and contact our customer service team immediately. We will arrange a replacement or refund as soon as possible.
How do I return an item or get a refund?
You can send the package back to us within 14 days. Use the cancellation form or send us an email in advance. As soon as we receive the package back, we will refund you the amount.
When will my order be delivered?
You can track your order using the tracking number, which you can find under " My Orders ".
If your order is delayed or does not arrive within the stated delivery time, please contact our customer service team.
How do I get advice?
Use our contact page. There you can reach our expert, Georg, via WhatsApp, Instagram, email or contact form. He provides excellent advice.
How do I get larger quantities?
We also offer larger quantities than shown in the shop for customers with larger projects or for companies. Send us an inquiry via the contact form, WhatsApp or Instagram and we will send you a personalized offer.
We couldn't answer your question?
Send us an email with your request to: info@bambergerfarbwerke.de
Please be patient if we do not write back immediately.
We will endeavor to respond to you within 24 hours.